Terms + Conditions
Returns + Exchanges
We gladly accept exchanges on non-customised pieces with return shipping costs at buyer’s expense. Please contact us within 3 days of delivery.
Notification of any damages incurred in transit must be advised within 24 hours of receiving the order. To report a damaged item, please email the details of the damage and an image to firstname.lastname@example.org
We don't accept returns or cancellations.
Please contact us if you have any problems with your order.
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalised orders
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Return of exchange items must occur within 5 working days of receiving them.
Due to each design being carefully hand crafted, variations to the design are possible upon request. If you have a specific request please contact us prior to placing your order and we will do our best to accommodate.
Delivery and Processing
Harper + Wilde’s designs are made by hand to order. Our processing time is 5-15 business days. Once your order is shipped by Australia Post or Courier, you will be sent a delivery confirmation with a tracking number. Delivery times may vary.
All material on this site is the property of Harper + Wilde unless otherwise stated.
All of Harper + Wilde's designs are original designs and under no circumstance are to be replicated.
Harper + Wilde reserve the right to reject your order if we know or suspect that you intend to resell or copy any of our designs as a part of a commercial or personal business. By using our website you accept and agree to our Terms and Conditions.
Unless otherwise stated, copyright on the information, designs and images on this website, extending to all Social Media, is owned by or licenced to Harper + Wilde. This website and the content of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any purpose, unless specifically authorised by law or in writing by Harper + Wilde. Should Harper + Wilde discover a breach of this policy, legal action will ensue.
Handmade Product Disclaimer
All of Harper + Wilde's products are handmade therefore no two items will be exactly the same; we believe therein lies the beauty. We work by designs and endeavour to create like products however by the nature of being individually crafted by hand, and using natural materials such as shells and clay, there will be slight variations between each product and the product image on screen. We consider this a unique advantage, your piece is truly one of a kind.
Harper + Wilde reserve the right to alter our pricing at any time. Price listed is based on product photographed. If you would like to custom order a different colour, size or style, please send your request via email and we will quote you a price accordingly.